Business Rules in ServiceNow | Tutorial ServiceNow Business Rule

In this article you will find  provides complete understanding of Business rules in ServiceNow along with example and practical video demonstration. All types of servicenow business rules are explained with practical examples.

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When the things come to coding on server side than business rule, script include, script action etc. comes in mind. In this article we will talk about business rule in ServiceNow. I hope this article will help you to understand the basic concepts of business rule and also let you know that when and why we have to use which business rule in ServiceNow in detail. 😃

In this article we will discuss below points.
  • Explain ServiceNow Business rules with Examples?
  • What are types of Business Rule in Servicenow?

Business Rules in ServiceNow with Examples:

Business rules is the server side script which means that it will execute on server or database. Business rule runs faster than other script in ServiceNow.  

The script or code written in business rule area will get executed when record is inserted, displayed, updated, deleted or when table is queried. 

For e.g.  Let’s say when any new record is created in ServiceNow, when any record in updated in ServiceNow business rule get executed, when any notification is sent to user business rule get executed etc. There are lots of examples where business rule plays a vital role in ServiceNow

Different types of ServiceNow Business Rules with examples:

There are four types of business rule in ServiceNow as mentioned below. We selected business rule type from "when" dropdown available in "when to run" section. Below is the screenshot of business rule in ServiceNow.


What is business rule in servicenow and what are the types of business rule in servicenow


Basically, it decides that when we want the written code to get executed. The four types of business rule in ServiceNow are:

  • Display Business Rule
  • Before Business Rule
  • After Business Rule
  • Async Business Rule 

Understanding of Business rule in ServiceNow with examples:

In this section explanation of different types of ServiceNow business rule has been given, practical implementation of concepts video is embedded in each section which will help you to understand business rule theoretically and practically both.

Display Business Rule in ServiceNow:

Code written in display business rule get executed before the form is presented to the user and just after the data is read from the database.

For e.g. you have written the code that when xyz user click on information box then only data related to that user specific country will get displayed to user. It means that user from US can see US specific data and user from India can see India specific data. 

You can comment below if you did not understand this scenario or you need more examples.

Below video Link will help you to understand Display Business rule in ServiceNow in detail, for more info click below ServiceNow training video link:

Display Business Rule Video Tutorial

Before Business Rule in ServiceNow:

Code written in before business rule get executed when user submits the form and data is not saved in database. 
Let’s say User click on submit button --> Before business rule code executes --> information will save in database. 

For e.g. Let’s say you have written the code that when user click on submit button then some extra information which in not filled by user such as user current location, user manager name and user past activities will get save when user click on submit button. 

You can comment below if you did not understand this scenario or you need more examples.

Below video Link will help you to understand Before Business rule in ServiceNow in detail, for more info click below ServiceNow training video link:

Before Business Rule Video Tutorial

After Business Rule in ServiceNow:

Code written in after business rule get executed when user submits the form and data saved in database. 
Let’s say User click on submit button --> data saved in database --> Now after business rule code get executed.

For e.g. there is parent incident and child incident and you want that related child incident will get closed automatically after the parent incident get closed by user.

You can comment below if you did not understand this scenario or you need more examples.

Below video Link will help you to understand After Business rule in ServiceNow in detail, for more info click below ServiceNow training video link:

After Business Rule Video Tutorial

Async Business Rule in ServiceNow:

Async business rules are like after business rule but it runs in the background simultaneously with other processes. Means async business rule run after the data is saved into the database. 
Running on background means that use can proceed with other functionality and code will run on the background which will not impact the user while doing other transitions.

For e.g. Incident ticket is in pending customer action status and will be auto closed after 5 days if user did not provide any update on incident ticket.

You can comment below if you did not understand this scenario or you need more examples.

Below video Link will help you to understand Async Business rule in ServiceNow in detail, for more info click below ServiceNow training video link:

Async Business Rule Video Tutorial

We hope all the above information related to ServiceNow business rule will be helpful for you and helps you to implement business rule in ServiceNow instance. Please provide your feedback below and let us know if you need more information on Business Rule or if you have any query related to any topic. 

12 comments:

  1. Thanks it is really helpfull.

    ReplyDelete
  2. Examples are really helpful. Thanks a lot!

    ReplyDelete
  3. Thanks, This examples will help out

    ReplyDelete
  4. Good explanation..each and every one easley understood your examples

    ReplyDelete
  5. thanks,this is very helpful

    ReplyDelete
  6. Sir,
    the wait thing comes only when "sleep" is used. This will not be visible in normal code. What's the difference then? Please guide

    ReplyDelete
  7. Hi Thanks it is a very valuable info , Can you please provide more examples on Async business rule and Display Business rule?

    ReplyDelete

Thankyou !!!!

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