Complete Tutorial of Business Rules in ServiceNow With Example

Article provides complete understanding of Business rules in ServiceNow along with example and practical video demonstration. All types of servicenow business rules are explained with practical examples.

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In this servicenow tutorial you will get complete understanding on Business rule in servicenow. When the things come to coding on server side than business rule, script include, script action etc. comes in mind. In this article we will talk about business rule in ServiceNow. I hope this article will help you to understand the basic concepts of business rule and also let you know that when and why we have to use which business rule in ServiceNow in detail. 😃
In this article we will discuss below points.
  • What are Business Rules in ServiceNow?
  • What are types of Business Rule in Servicenow?
  • Explain Business rule in servicenow with examples?

Business Rules in ServiceNow with Examples:

Business rules is the server side script which means that it will execute on server or database. Business rule runs faster than other script in servicenow.  
The script or code written in business rule area will get executed when record is inserted, displayed, updated, deleted or when table is queried. 

For e.g.  Let’s say when any new record is created in servicenow business rule get executed, when any record in updated in servicenow business rule get executed, when any notification is sent to user business rule get executed etc. There are lots of examples where business rule plays a vital role. 


Different types of Business Rule in Servicenow with examples:

There are four types of business rule in servicenow as mentioned below. We selected business rule type from "when" dropdown available in "when to run" section. Below is the screenshot of business rule in servicenow.


What is business rule in servicenow and what are the types of business rule in servicenow


Basically, it decides that when we want the written code to get executed. The four types of business rule in servicenow are:

  • Display Business Rule
  • Before Business Rule
  • After Business Rule
  • Async Business Rule 

Explaination of Business rule in servicenow with examples:

In this section I will explain types of business rule  in servicenow theoretically and through video embedded in each section which will help you to understand business rule theoretically and practically both.


Display Business Rule in ServiceNow:

Code written in display business rule get executed before the form is presented to the user and just after the data is read from the database.

For e.g. you have written the code that when xyz user click on information box then only data related to that user specific country will get displayed to user. It means that user from US can see US specific data and user from India can see India specific data. 

You can comment below if you did not understand this scenario or you need more examples.

Below video Link will help you to understand Display Business rule in Servicenow in detail, for more info click below servicenow training video link:

Display Business Rule Video Tutorial

Before Business Rule in ServiceNow:

Code written in before business rule get executed when user submits the form and data is not saved in database. 
Let’s say User click on submit button --> Before business rule code executes --> information will save in database. 

For e.g. Let’s say you have written the code that when user click on submit button then some extra information which in not filled by user such as user current location, user manager name and user past activities will get save when user click on submit button. 

You can comment below if you did not understand this scenario or you need more examples.

Below video Link will help you to understand Before Business rule in Servicenow in detail, for more info click below servicenow training video link:

Before Business Rule Video Tutorial


After Business Rule in ServiceNow:

Code written in after business rule get executed when user submits the form and data saved in database. 
Let’s say User click on submit button --> data saved in database --> Now after business rule code get executed.

For e.g. there is parent incident and child incident and you want that related child incident will get closed automatically after the parent incident get closed by user.

You can comment below if you did not understand this scenario or you need more examples.

Below video Link will help you to understand After Business rule in ServiceNow in detail, for more info click below servicenow training video link:

After Business Rule Video Tutorial

Async Business Rule in ServiceNow:

Async business rules are like after business rule but it runs in the background simultaneously with other processes. Means async business rule run after the data is saved into the database. 
Running on background means that use can proceed with other functionality and code will run on the background which will not impact the user while doing other transitions.

For e.g. Incident ticket is in pending customer action status and will be auto closed after 5 days if user did not provide any update on incident ticket.

You can comment below if you did not understand this scenario or you need more examples.

Below video Link will help you to understand Async Business rule in Servicenow in detail, for more info click below servicenow training video link:


Async Business Rule Video Tutorial



I hope this servicenow tutorial provide you complete understanding of business rules in servicenow. If this servicenow business rule article is help then please do share it with other through below social networking links.
Complete Tutorial of Business Rules in ServiceNow With Example Complete Tutorial of Business Rules in ServiceNow With Example Reviewed by Basico ServiceNow Learning on December 11, 2019 Rating: 5

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