SERVICENOW COURSE SYLLABUS - ServiceNow Training Material

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In this article ServiceNow Course Syllabus has been shared. List of all important topics which you should cover while doing ServiceNow Training.This article is basically for those who are looking for ServiceNow development training or ServiceNow administration training. This article will help you to know, that what all topics you should cover while doing self ServiceNow training or doing ServiceNow Training from outside.

I prefer, that while doing ServiceNow training you should do hands on on ServiceNow Course Syllabus topics mentioned below. I have already posted lots of article on some of the topics mentioned in this site. Even though i have also created lots of ServiceNow training videos for understanding of below content. 

You can click below link for ServiceNow video tutorials.
For ServiceNow Training Video Tutorial Click Here 

And for ServiceNow development notes, practice assignment and for ServiceNow interview question explore this website. 

ServiceNow Training Course:

1. Introduction to ServiceNow

  • Introduction to service now instances & Process
  • SNC Navigations
  • SNC Applications and Modules
  • Forms, Lists and Tables

2. Basic Forms and List Modifications and Administration

  • Personalizing Forms
  • Creating new sections in forms
  • Personalizing Lists and List controls
  • Introduction to Different types of Fields
  • Dependent choice field creation

3. Configuring Users and Groups and Administration

  • Users
  • Groups
  • Roles
  • Roles tagging to users and groups

4. Tables and Columns Administration

  • Introduction, schema map, creating tables adding fields etc.
  • Auditing tables and fields
  • Recovering deleted data

5. Applications and Modules Administration

  • Creating and modifying applications and modules and other related activities
  • Limiting access of Applications and modules to specific set of roles

6. Introduction on Different Modules

  • Incident Management
  • Problem Management
  • Change Management and it’s workflows
  • Service Level Management

7. Change Management

  • Different types of change requests and their significance
  • Change Types and Respective workflows
  • Risk Assessment Plugin activation
  • Risk Questionnaires configuration and defining thresholds and conditions

8. Service Level Management

  • SLA definitions and triggering conditions
  • SLA schedules
  • Retroactive start usage in SLA
  • SLA workflow and Notifications on breach

9. Service Catalog

  • Introduction to Items and Categories
  • Introduction to Variables and Variable Sets.
  • Creating workflows
  • Associating workflows to Items

10. Email Notifications and Events

  • Email notification creation(when to trigger, whom to trigger, What content to send)
  • Templates utilization in email notification
  • Events creation
  • Email notification through events
  • Email notification in workflow via notification and events
  • Send to event creator usage
  • Debugging mail sending issues

11. Import sets and Transform Maps

  • Data load through excel
  • Transform Mapping(Auto and Manual mapping)
  • Scheduled Imports

12. CMDB and Discovery

  • CMDB purpose in incident & problem & change request
  • Data load using import sets into CMDB
  • Different ways how data come into CMDB(importsets,discovery,3rd party CMDB integration)
  • Discovery purpose
  • Help the helpdesk in ServiceNow
  • How to enable Discovery in Snow

13. Scripting

Client Side scripting

  • Client Scripts (Intro, How to write and use)
  • UI Policy (Intro, How to write and use)
  • UI Scripts
  • UI Page
  • UI Macros

Server Side scripting

  • UI Actions (Intro, How to write and use)
  • Business Rules and Global Business Rules (Intro, How to write and use)
  • Script Include
  • Background Scripts

14. Update Sets

  • Introduction to update set
  • Creating an update set
  • Using an update set
  • Creating update source
  • Retrieving update sets
  • Moving changes between instances
  • Advantages and best practices

15. Reports, Gauges and Homepage

  • Creating Quick reports from lists
  • Creating Reports, Gauges and Homepages
  • Various types of reports and usage
  • Scheduling reports

16. Integration with ServiceNow

  • LDAP Integration
  • SSO Integration
  • Discovery Integration
  • MID service Integration
  • SAP Integration with ServiceNow
  • ServiceWatch integration with ServiceNow

18. Service Portal

  • Widget
  • Page
  • New Portal

17. Miscellaneous information like different versions, differences and how to upgrade.

I hope this ServiceNow Training Course or ServiceNow Course Syllabus will contain all the required ServiceNow training topics. If you think that any topic is still left, I will add that topic in this article. Feel free to comment below.

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1. The Complete ServiceNow System Administrator Course (ServiceNow Administrator Training)

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3. ServiceNow ITSM Processes Training

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We believe Above topics provided in ServiceNow Syllabus or ServiceNow Course content will help you to prepare ServiceNow Development Concepts and ServiceNow Administration Concepts. In Basico ServiceNow Learning you tube channel we have posted video's for almost all the topics mentioned above . You can also refer the same for the preparation and please do not forget to comment below about the feedback of those videos. All the very best for the preparation of ServiceNow Topics. In this website you will find lots of ServiceNow training material, mostly all topics along with video demonstration.

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