What is ServiceNow Tool Used For | ServiceNow Applications

Article provides complete brief about ServiceNow tool, where it is used for, ServiceNow Architecture,List of ServiceNow applications such as ServiceNow ITSM, ServiceNow ITBM and ServiceNow ITOM and will also talk about that how you can learn ServiceNow. So, Let’s begin.

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What is ServiceNow Tool?

It is a Product of ServiceNow Inc, which is an American cloud-based IT management company, it was founded in 2004 by Fred Ludy and its headquarters is in Santa Clara, California.

ServiceNow Tool was first introduced as ITSM tool used for various IT activities such as asset management, incident management, change management, problem management, Knowledge management, CMDB etc.

But, now ServiceNow Tool becomes huge and serves lots of ITOM, ITBM applications like Project Portfolio management, Demand Management, Financial Management, Governance Risk and Compliance, HR, Agile Development etc.

What is ServiceNow Tool used for?

ServiceNow is cloud based It management tool, which is used to automate business process and provides best service to customers and encourages best practices in managing all services as a business.
ServiceNow is one of the best IT Service Management Tool. Now most of the organization are using ServiceNow and replacing their old ITSM suites. 

For e.g. Some organization those were using Remedy moved to ServiceNow Tool because of its faster GUI. As ServiceNow is cloud based IT management tool, there is no requirement to create external databases and networking because they are maintained from the cloud and managed in ServiceNow tool internally. Other factor can be that ServiceNow is also cost effective to organizations.

ServiceNow is also called as ticketing tool that follows ITIL process such as incident management, problem management, change management, knowledge management etc. 

ServiceNow Incident Management application is widely used by organisation and it is perfect example of ticketing application. Below we talk about ServiceNow applications available in ServiceNow tool.

What is ServiceNow Platform and Architecture?

There are various cloud deployment models such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). As we know that ServiceNow is cloud based It management tool, so ServiceNow fits in almost on all cloud deployment models.

ServiceNow platform supports several database technologies such as MySQL, Oracle etc. ServiceNow platform is written in Java, apps are written in JavaScript.

ServiceNow Architecture ensure that the technical implementation and integrations should be done in a robust, flexible and scalable manner. ServiceNow serves multi-instance architecture as it provides:

  • Data isolation 
  • Data Security 
  • It provides protection that availability or performance of one customer will not get impacted by other customer.

Introduction to ServiceNow ITSM, ServiceNow ITOM and ServiceNow ITBM applications:

ServiceNow serves lots of application and modules which can be categorized as ServiceNow ITSM application, ServiceNow ITOM application and ServiceNow ITBM application. Some of the application and modules are:

ServiceNow ITSM Applications are:

  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Request Management
  • Service Level Management
  • Knowledge Management

ServiceNow ITOM Applications are:

ServiceNow ITBM Applications are:

  • Project Portfolio Management
  • Application Portfolio Management
  • Agile Development and Test
  • ITFM applications
To more about servicenow applications you can refer below link, It will provide you complete understanding of servicenow applications:
Applications Available in ServiceNow Platform

I hope above information provided you brief understanding that What is ServiceNow Tool and for what ServiceNow Tool is Used For. If you want to learn ServiceNow Development by your own you can refer articles in this website which helps you to learn ServiceNow.  

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