How to Make a Workflow Inactive and Reset Active in ServiceNow

In this article we will discuss that how we can make service catalog item and its workflow inactive in ServiceNow and how we can again set its workflow active in ServiceNow. At the bottom of this page video has been attached which will give complete information that how we can perform it practically.

Deactivate Catalog Item in Service

So to proceed, lets take an example or use case to get better idea, Lets say we got a requirement to inactive the existing catalog item. We know that there is checkbox in catalog item i.e. active checkbox, through which we can make catalog item active and inactive, but doing only that is not a complete process. So, to inactive the catalog item completely we also have to perform below activities:

1. We have to Inactive the associated SLA's.
2. We have to Inactive the associated Workflow.
3. We have to check if there is dependency or any sought of thing etc.
4. And at last we have to make the catalog item inactive.

So here in this article we are only talking about that how we can set the Workflow inactive and active in ServiceNow.

Set Workflow Inactive in ServiceNow

So, below are the steps to set ServiceNow Workflow Inactive:

1. Type Workflow Editor in left side filter navigator.
2. Under Workflow you will get the module Workflow Editor, click on the link.
3. Type the name of the Workflow you want to deactivate in right side filter workflows section.
4. Your typed workflow will get filtered, click on the workflow name.
5. If you workflow is published, click on three vertical line icon available on the top left side of editor.
6. Click on checkout and checkout the workflow first.
7. Now again click on three vertical line icon, now you will find the option Set Inactive as displayed in the image below. Click on Set Inactive.
8. And in the last, you have to again Publish the workflow so that changes will be reflected to the users.

Set Workflow Inactive

Set Workflow active in ServiceNow:

Inactive workflow will not be displayed in workflow editor window because for workflows there are lots of tables in ServiceNow.

So, below are the steps to find the workflow and then set the workflow active.
1. Type Workflow versions on the left side filter navigator.
2. Under Workflow -> Administration section you will find the option Workflow versions, click on the same.
3. Filter All workflows, by clicking on All link or you can filter the same.
4. Type the name of workflow in Name search box
5. Your workflow will get displayed in the list view, sort it with created and click on the latest record (i.e. latest entry of you workflow).
6. Click on Show Workflow link available in the Related link section at the bottom.
7.  Click on three vertical line icon available on the top left side of editor and click on active Set Active link.

In this way you can activate workflow in ServiceNow.

Below is the video demonstration where practically all above steps has been displayed. If you still feel the need you can see the video.

We hope above demonstration and theory helped you to understand the topic that how we set Workflow inactive and reset workflow active in ServiceNow. If you want demonstration on any of ServiceNow topics then please let us know by emailing us or commenting in below comment box. There are lots of other ServiceNow topics or concepts available in this website which will help you to explore the required concept in details. We hope you will like all those ServiceNow concepts.

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