ServiceNow is a leading platform for digital workflows, and organizations around the world are using it to manage IT, human resources, customer service, and more. As the platform grows in popularity, so does the need for skilled professionals who can help organizations get the most out of their investment in ServiceNow. ServiceNow certifications can help individuals validate their skills and knowledge of the platform, and can help organizations ensure that they are hiring qualified professionals who can deliver value.
With the increasing demand for skilled ServiceNow professionals, the platform offers a range of certifications to validate knowledge and skills. In this blog post, we will discuss all ServiceNow certifications.
1. Certified System Administrator (CSA)
The CSA certification is designed for individuals responsible for configuring and managing ServiceNow instances. The exam covers topics such as user administration, data management, system customization, and more. The certification requires passing a single exam.
The ServiceNow Certified System Administrator (CSA) certification is one of the most popular and widely recognized ServiceNow certifications. It is designed for individuals who are responsible for administering and maintaining ServiceNow instances.
To become certified as a CSA, candidates must pass a single exam that covers a wide range of ServiceNow system administration topics, including user administration, security, reporting, workflow, and system customization. The exam consists of approximately 60 multiple-choice questions and has a time limit of 90 minutes.
The CSA certification is ideal for professionals who are new to ServiceNow or who are looking to expand their knowledge and skills in ServiceNow system administration. It is a prerequisite for many other ServiceNow certifications, including the Certified Implementation Specialist (CIS) and Certified Application Developer (CAD) certifications.
2. Certified Implementation Specialist (CIS)
The CIS certification is designed for individuals responsible for implementing ServiceNow solutions. There are four different CIS certifications:
I). CIS - IT Service Management (ITSM)
This certification is designed for individuals responsible for implementing IT Service Management (ITSM) solutions. The exam covers topics such as incident management, change management, problem management, and more. The certification requires passing a single exam.
II). CIS - Customer Service Management (CSM)
This certification is designed for individuals responsible for implementing Customer Service Management (CSM) solutions. The exam covers topics such as case management, knowledge management, and customer service workflows. The certification requires passing a single exam.
III). CIS - Human Resources (HR)
This certification is designed for individuals responsible for implementing Human Resource Service Delivery (HRSD) solutions. The exam covers topics such as HR case management, onboarding, offboarding, and employee data management. The certification requires passing a single exam.
IV). CIS - Security
This certification is designed for individuals responsible for implementing Security Operations solutions. The exam covers topics such as incident response, vulnerability response, and threat intelligence. The certification requires passing a single exam.
3. Certified Application Developer (CAD)
The CAD certification is designed for individuals responsible for developing custom applications on the ServiceNow platform. The exam covers topics such as application design, scripting, and debugging. The certification requires passing a single exam.
To obtain the ServiceNow CAD certification, individuals must pass a single exam that covers various aspects of ServiceNow application development, including scripting, data model design, and user interface (UI) development. The exam may include multiple-choice questions, simulations, and performance-based assessments. Overall, the ServiceNow CAD certification program can be a valuable asset for individuals looking to advance their careers in the ServiceNow application development field. It demonstrates a high level of expertise in developing custom applications on the ServiceNow platform and can be an important differentiator when competing for jobs or promotions in this field.
4. Certified ServiceNow Administrator (CSNA)
The CSNA certification is designed for individuals responsible for managing ServiceNow instances at an enterprise level. The exam covers topics such as enterprise-level configuration, user access control, and system monitoring. The certification requires passing a single exam. To obtain the ServiceNow CSA certification, individuals must pass a single exam that covers various aspects of ServiceNow administration, including system setup, user management, security, and reporting. The exam may include multiple-choice questions, simulations, and performance-based assessments.
5. Certified Implementation Specialist - Discovery (CIS-DIS)
The CIS-DIS certification is designed for individuals responsible for implementing ServiceNow Discovery solutions. The exam covers topics such as Discovery administration, troubleshooting, and integration. The certification requires passing a single exam. To obtain the ServiceNow CIS-DIS certification, individuals must pass a single exam that covers various aspects of the ServiceNow Discovery application, including network protocols, probes, and sensors, patterns, and discovery processes. The exam may include multiple-choice questions, simulations, and performance-based assessments.
6. Certified Implementation Specialist - Event Management (CIS-EM)
The CIS-EM certification is designed for individuals responsible for implementing ServiceNow Event Management solutions. The exam covers topics such as Event Management administration, troubleshooting, and integration. The certification requires passing a single exam. To obtain the ServiceNow CIS-EM certification, individuals must pass a single exam that covers various aspects of the ServiceNow Event Management application, including event sources, event rules, alert processing, and notification and remediation workflows. The exam may include multiple-choice questions, simulations, and performance-based assessments.
7. Certified ServiceNow Developer (CSND)
The CSND certification is designed for individuals responsible for developing complex custom applications on the ServiceNow platform. The exam covers topics such as advanced scripting, integrations, and API development. The certification requires passing two exams. To obtain the ServiceNow CSD certification, individuals must pass a single exam that covers various aspects of ServiceNow development, including scripting, data model design, web services, user interface (UI) development, and integrations. The exam may include multiple-choice questions, simulations, and performance-based assessments.
8. Certified Implementation Specialist - IT Business Management (CIS-ITBM)
The CIS-ITBM certification is designed for individuals responsible for implementing IT Business Management solutions. The exam covers topics such as Portfolio and Project Management, Resource Management, and Financial Management. The certification requires passing two exams. Certified Implementation Specialist - IT Business Management (CIS-ITBM)
9. Certified Implementation Specialist - Asset Management (CIS-AM)
The CIS-AM certification is designed for individuals responsible for implementing ServiceNow Asset Management solutions. The exam covers topics such as asset tracking, software asset management, and hardware asset management. To obtain the ServiceNow CIS-ITBM certification, individuals must pass a single exam that covers various aspects of the ServiceNow IT Business Management suite of applications, including project management, financial management, demand management, and resource management. The exam may include multiple-choice questions, simulations, and performance-based assessments.
10. Certified Implementation Specialist - Service Mapping (CIS-SM)
Service Mapping (CIS-SM) certification is designed for individuals responsible for implementing ServiceNow Service Mapping solutions. This certification validates the skills and knowledge required to effectively implement Service Mapping, which is a ServiceNow application that helps organizations discover and map the relationships between IT components and services.
Certified Implementation Specialist - Service To obtain the ServiceNow CIS-SM certification, individuals must pass a single exam that covers various aspects of the ServiceNow Service Mapping application, including mapping techniques, data acquisition, discovery patterns, and troubleshooting. The exam may include multiple-choice questions, simulations, and performance-based assessments.
11. The ServiceNow Certified Technical Architect (CTA):
The ServiceNow Certified Technical Architect (CTA) certification is the highest level of technical certification offered by ServiceNow. It is designed to validate an individual's expertise in designing and architecting complex ServiceNow solutions.
To obtain the ServiceNow CTA certification, individuals must meet a set of prerequisites, which include holding at least two other ServiceNow certifications, having a minimum of five years of experience in enterprise IT, and passing a rigorous review process that evaluates their technical and architectural expertise. The review process includes a panel interview, a scenario-based design exercise, and a demonstration of practical knowledge
The passing criteria for ServiceNow certifications varies depending on the specific certification. However, in general, candidates must achieve a minimum score on the certification exam to pass and earn their certification. The passing score for each exam is determined by ServiceNow and may change over time. Candidates are typically notified of the passing score required for their specific exam when they register for the certification.
In addition to achieving the minimum passing score, candidates must also adhere to ServiceNow's exam policies and procedures during the exam. This includes following rules related to exam materials, behavior, and test-taking conduct. Failure to follow these policies and procedures can result in disqualification from the exam and cancellation of the candidate's certification.
These are just a few examples of the many certifications that ServiceNow offers. Each certification has its own set of requirements and exam topics, so it is important to research each certification before deciding which one to pursue.
Note: Above information shared above is best as per our knowledge. But there can be chance of inaccuracy or it may be incorrect. For accurate information related to ServiceNow Certifications please recheck the same on ServiceNow official website and consider ServiceNow website content as final content.
Why doing ServiceNow Certifications are Important?
ServiceNow Certifications are important for several reasons:
Validation of Skills: ServiceNow certifications provide a validation of an individual's skills and knowledge in specific areas of the ServiceNow platform. This is important for both the individual and the organization they work for, as it ensures that the individual is qualified and competent in their role.
Professional Growth: Obtaining ServiceNow certifications can help individuals advance their careers by opening up new job opportunities and increasing their earning potential. It also demonstrates a commitment to professional growth and continuous learning.
Industry Recognition: ServiceNow certifications are recognized in the industry and can increase an individual's credibility and marketability. It can help set them apart from other professionals who do not have the certification.
Improved Performance: Certified individuals are better equipped to perform their job duties effectively and efficiently, resulting in improved performance for their organization.
Access to Resources: ServiceNow certification programs offer access to exclusive resources and events within the ServiceNow community, including training, best practices, and networking opportunities.
Overall, ServiceNow certifications are important for both individuals and organizations, as they provide a means to validate skills, demonstrate professional growth, increase industry recognition, improve performance, and gain access to valuable resources. Above certifications can help individuals demonstrate their expertise in the platform, and can help organizations ensure that they are hiring qualified professionals who can deliver value.
If you are interested in pursuing a ServiceNow certification, it is important to prepare thoroughly for the exam and to stay up-to-date with the latest developments on the platform. With dedication and hard work, you can achieve required certification and advance your career in the exciting field of digital workflows.
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